How to fix “We could not complete the install because an update service was shutting down” error

If you see the message “We could not complete the install because an update service was shutting down” in Windows Update on a Windows 11 PC. You cannot download and therefore install a particular Windows update.

We could not complete the install because an update service was shutting down. This means that a service that Windows 11 uses to download updates to your computer has not started, the result is a download error.

How to fix "We could not complete the install because an update service was shutting down" error

Services are core processes that Windows starts in the background to run certain functionality. Services are used to manage long-running processes in Windows. For example, some services support Windows update in downloading and installing updates.

The Windows update services have not been started. That may cause the message “We could not complete the install because an update service was shutting down” in the Windows update.

To resolve the “We could not complete the install because an update service was shutting down” error, we need to start the update-services so that Windows update can start downloading and installing updates again. Here’s how to fix.

How to fix “We could not complete the install because an update service was shutting down” error.

To get started:

Open the services manager in Windows 11. Right-click on the Start button. In the menu, click Run.

In the run window type:

services.msc

services msc

Look for the service called:

Background Intelligent Transfer Service

Double-click the service and change the startup type to manual. Click OK.

Background Intelligent Transfer Service

Search for the service:

Windows Update

Double-click the service and change the startup type to Automatic. Click Start if the service was not already started. Click on OK.

Start Windows update service

Restart your PC. Now check if the message is resolved and reinstall the Windows updates.

If it does not work, continue to the next fix. Make sure to bookmark this page!

Windows update troubleshooter

In Windows, there are several tools available to solve problems. These are trouble-shooters. To resolve issues with the “We could not complete the install because an update service was shutting down” error, you can run the Windows update troubleshooter to automatically fix this error message.

Right-click on the Start button. Click on Settings from the menu. Then click on System on the left and navigate troubleshoot at the bottom.

Then click on other troubleshooters, and to the right of “Windows update” click on the Run button to launch the Windows update troubleshooter.

Start Windows update troubleshooter

Problems are being identified with Windows update. However, this may take a while.

If the Windows update has problems, the issues will be fixed automatically. If you want more information about the troubleshooting, click on the “View Detailed Information” link.

Windows update resolved issue

To exit click on the Close button. Now check for Windows updates again.

Perform an SFC and DISM scan to fix the “We could not complete the install because an update service was shutting down” update error

If you get an error message in Windows update when downloading or installing the update(s). There might be some Windows components or system files that may be damaged. To rule out that damaged files are the problem, you can run SFC and DISM.

SFC and DISM are recovery process files that can repair Windows components automatically.

Right-click on the Start button. Click Windows Terminal (Admin) in the menu.

In the Terminal window, to begin, type the following command:

sfc /scannnow

Should SFC have found and repaired problems, you will find the log file in the location: C:\Windows\Logs\CBS\CBS.log

Once SFC has been completed, type the following command immediately after to run DISM:

DISM /online /cleanup-image /restorehealth

Running these Windows recovery commands takes some time. Therefore, do not interrupt these processes.

I hope this has resolved the “We could not complete the install because an update service was shutting down” error in Windows 11. Thank you for reading!

Related: Windows 11 won’t update.

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