We often use the webcam to attend video calls and meetings via our Windows 11 PC. It can be frustrating if, just at that moment, the webcam does not work, especially for an important appointment.
If a webcam is not working in Windows 11, it can be the built-in or the external webcam. Usually, you can experience problems with the webcam due to hardware errors or external problems with drivers or software.
You may see a black screen when the webcam is not working on your Windows 11 PC. The camera light is off. Nothing happens when you open the camera or anything else.
Multiple users report that after upgrading to Windows 11, the webcam doesn’t work at all or doesn’t work correctly.
No matter what problem you are experiencing with the webcam on a Windows 11 PC. This article will go through some steps to identify and solve the webcam problem.
Webcam not working in Windows 11
The first thing we will do to solve the webcam problem is to deploy the Camera troubleshooter. Windows 11 includes several troubleshooters that can identify and fix issues by default.
Right-click on the Start button. Click Settings on the menu. Then click System on the left and click Troubleshooting. In the troubleshooting settings, then click on other troubleshooters and click on Run next to Camera.
An additional window will now open, asking you some questions, answering the questions, and following the camera problem steps.
Check the camera permissions
In Windows 11, you can control access to the webcam or camera and which app can access it. So it is advisable to check if the webcam or camera permissions are enabled.
Right-click on the Start button. Click on Settings in the menu. On the left, click privacy and security. Navigate down until you get to app permissions and click on the camera.
Make sure Camera Access is enabled, and that camera is also enabled for apps. For example, if the webcam is not working in a particular app, find this app in this list and make sure Camera access is enabled for this app.
Turn Webcam Off and On Again
Suppose the webcam is installed correctly but not working correctly. In that case, you can disable and re-enable the camera through Device Manager. Unfortunately, this method of disabling and re-enabling still sometimes wants to solve webcam problems.
Open Device Manager. Click on Cameras and then right-click on the installed webcam. In the menu, click on Disable Device. Do the same again and click on Enable Device.
Reinstall the Webcam Drivers
A webcam or a Camera needs drivers to communicate with Windows and vice versa. If the correct drivers are not installed, then the webcam will either not function or not be recognized at all by Windows 11.
Whether drivers need to be installed depends entirely on the make and model of the webcam. Therefore, I recommend you search on the Internet for the make and model webcam you use and search whether drivers (“drivers”) need to be downloaded and installed.
You can check whether the webcam is not working and whether drivers are installed in the following way.
Open Device Manager. Click on Cameras and check whether there is an exclamation mark next to the webcam model. If there is no exclamation mark, a driver has been installed, and Windows 11 has found the webcam. However, it does not mean that the correct driver is installed. You can try the following to see if you can still get the webcam to work.
Right-click the webcam and click Remove Device.
If you have uninstalled the webcam, click Action in the menu and click on Scan for hardware changes.
If the webcam needs drivers, reinstall them. If Windows 11 already has drivers, Windows 11 will reinstall the webcam.
Reset the camera app in Windows 11
Windows 11 makes use of the Camera app. This is an app specifically designed to communicate with the webcam. It is recommended that you reset this app to see if you can connect to the webcam after that.
Right-click on the Start button. Click on Settings in the menu. Click on Apps on the left and then click on Apps & features.
Search for the Camera app and click the three vertical dots to the right of the camera app. Then, on the menu, click on Advanced Options.
Navigate to Reset and click the reset button. This is how you reset the Camera app.
It sounds otherwise evident, but check all connections from the webcam to the computer. Is the webcam on? Is there a light on? Is there no flap in front of the lens that seals the webcam? Does the webcam have power?
I hope to have helped you using this guide. Thank you for reading!